Privacy Policy

1. Introduction

Welcome to 8c88, a trusted online casino and sports betting platform serving users in Bangladesh. We understand that when you engage with our platform — whether placing bets on cricket, spinning slots, or playing live casino games — you share personal information with us. This Privacy Policy sets out in clear terms what information we collect, how we use it, who we may share it with, and how we keep it secure.

By accessing or using the 8c88 platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the practices described herein. This policy applies to all visitors, registered account holders, and active players on our website. Our platform is strictly intended for adults aged 21 and above.

2. Information We Collect

We collect information to provide you with a secure, personalised, and responsive betting and gaming experience. The categories of personal data we collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for Know Your Customer (KYC) verification.
• Contact information: email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh).
• Financial information: deposit and withdrawal transaction records, payment method details (such as bKash wallet numbers, Nagad account identifiers, or Rocket references), and account balance history. We do not store full card numbers.
• Technical information: IP address, browser type and version, device model, operating system, session timestamps, and cookie identifiers collected through our site's standard logging mechanisms.
• Behavioural information: game history, bet amounts, win/loss records, preferred game categories (cricket betting, slots, fishing games, live casino), session durations, and bonus redemption activity.

We collect this information through account registration forms, identity verification processes, payment gateways, platform interactions, and automated technical logs. We do not collect data from users under 21 years of age, and we reserve the right to close accounts if a user is found to be underage.

3. How We Use Your Information

8c88 processes your personal data for the following lawful purposes:

• Account management and service delivery: to register your account, verify your identity, process deposits and withdrawals via bKash, Nagad, and Rocket, and provide access to our full range of games and betting markets including cricket, slots, live casino, fishing games, and crash games.
• Security and fraud prevention: to detect, investigate, and prevent suspicious activity, protect users from fraudulent transactions, and maintain the integrity of our platform for all players.
• Responsible gaming support: to monitor betting patterns and identify players who may be experiencing gambling-related difficulties, enabling our support team to offer guidance, self-exclusion options, or deposit limits in accordance with our responsible gaming framework.
• Service improvement and communications: to analyse user behaviour, improve our platform features, send you relevant account notifications (e.g. deposit confirmations, bonus alerts), and — where you have given consent — to send promotional offers about 8c88 products including seasonal promotions for Eid, Pohela Boishakh, BPL, and IPL events.

4. Cookies and Tracking Technologies

8c88 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit our site. We use cookies to keep you logged in between sessions, remember your preferences, maintain a secure session token, and gather aggregated analytics data to help us understand how users interact with our platform.

We use the following categories of cookies:

• Essential cookies: strictly necessary for the operation of our website and platform. These cannot be disabled without breaking core functionality such as login sessions and secure payment flows.
• Analytics cookies: used to count visits and traffic sources so we can measure and improve site performance. All data collected by analytics cookies is aggregated and anonymised.
• Preference cookies: used to remember your settings and choices, such as your preferred language, so we can provide a more personalised experience on return visits.

5. Data Sharing and Third Parties

8c88 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your information only in the following limited circumstances:

• Payment processors: we share the minimum necessary financial data with payment service providers (such as bKash, Nagad, and Rocket) to process your deposits and withdrawals. These partners handle your payment data under their own privacy and security standards.
• Technology partners and game providers: game studios and platform infrastructure providers (such as Pragmatic Play, Evolution Gaming, and others) may receive anonymised session data necessary to deliver gameplay, ensure RTP fairness, and resolve technical disputes.
• Legal and regulatory compliance: where required by applicable law, court order, or regulatory authority, we may disclose your information to competent authorities. We will always endeavour to notify you of such disclosure unless prohibited by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such change and the new entity's privacy practices.

All third parties with whom we share data are contractually bound to process your information solely for the stated purpose, maintain appropriate security safeguards, and comply with applicable data protection standards. We do not permit our partners to use your data for their own independent marketing activities.

6. Data Security

8c88 employs a range of industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser or mobile device and our servers, firewalled and access-controlled server infrastructure, hashed and salted storage of account credentials, and regular security assessments conducted against our platform.

However, no system connected to the internet can be guaranteed to be entirely impenetrable. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 8c88 will notify affected users as promptly as practicable and will take all reasonable steps to contain and remediate the breach. We encourage you to use a strong, unique password for your 8c88 account and to never share your login credentials with any other person.

7. Your Rights as a Data Subject

As a user of the 8c88 platform, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will respond to such requests within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: subject to our legal obligations (such as anti-money-laundering record-keeping requirements), you may request that we delete your personal data. Where deletion is not possible due to mandatory retention obligations, we will restrict processing to the minimum necessary.
• Right to withdraw consent: where we rely on your consent to process your data (for example, for marketing communications), you may withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our privacy team at [email protected]. Please include your registered account email address and a brief description of your request so we can respond efficiently. We may need to verify your identity before fulfilling your request.

8. Data Retention

8c88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In practice, this means we typically retain active account data for the duration of your account's active status plus a period after closure to meet regulatory obligations such as transaction record-keeping under applicable financial regulations.

When your data is no longer required, we will securely delete or anonymise it. Anonymised, aggregated data (such as statistical records with no link to any identifiable individual) may be retained indefinitely for research and platform improvement purposes.

9. Children and Minors

The 8c88 platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal information from any person under the age of 21. If you are a parent or guardian and you believe that a minor in your care has provided personal information to 8c88 or created an account on our platform, please contact us immediately at [email protected].

• Upon receiving such a notification, we will promptly investigate, suspend the account pending verification, and permanently delete any personal data found to belong to a minor, in accordance with our child protection and responsible gaming policies.
• We use age verification checks during account registration as a first line of defence. Players found to be under 21 after registration will have their accounts immediately closed and any remaining balance returned via the original payment method where technically feasible.
• We use anonymised, aggregated statistical data only for platform analytics. No personal data of any minor is ever retained or used for any analytical, commercial, or operational purpose.
• If you are under 21, please exit this platform immediately. Gambling is not suitable for minors and can lead to serious financial and psychological harm.

10. Changes to This Privacy Policy

8c88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered users via the email address associated with their account and update the effective date shown at the top of this document. Continued use of our platform following notification of changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 8c88 is protecting your information. The current version of the policy is always accessible at 8c88.lat/privacy-policy.

11. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with applicable law. 8c88 operates its platform in a manner consistent with fair play, SSL security, and responsible gaming principles. By using our services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy in their entirety.